TERMS AND CONDITIONS
Introduction
These terms govern the services provided by Portunex Global Ventures. By submitting a purchase request or using our website, you agree to these terms.
Service Role
Portunex Global Ventures acts as a personal shopping and procurement agent. We purchase items on behalf of customers based on the information they provide.
We are not the manufacturer, brand owner, or original seller of the products.
Quotations and Pricing
All quotations include product cost and applicable service charges.
Prices may change if the supplier updates pricing before payment confirmation. Orders are confirmed only after payment is received.
Payments
Full payment must be completed before purchase processing begins.
Payment confirms authorization for us to proceed with the order using the approved details.
Order Responsibility
Customers must verify product specifications, sizes, models, and links before approval.
We are not responsible for incorrect selections approved by the customer.
Delivery Timeframes
Delivery timelines depend on supplier processing and shipping conditions. Estimated delivery periods are provided but not guaranteed.
Delays caused by logistics providers, customs processing, or suppliers are outside our direct control.
Cancellation Policy
Orders cannot be cancelled after purchase has been completed with the supplier.
Requests made before purchase may be considered but are not guaranteed.
Returns and Refunds
Returns are accepted only if the wrong item was purchased due to our error.
We are not responsible for manufacturer defects, size issues, or change of preference.
Refunds apply only if the supplier refunds the transaction.
Damaged Items
Damage must be reported within 24 hours of delivery with supporting evidence.
We will assist with claims where applicable, subject to the shipping provider’s process.
Limitation of Liability
Portunex Global Ventures is not liable for supplier product quality, authenticity claims beyond seller representation, or third party delays.
Updates to Terms
We may update these terms when necessary. Continued use of our services indicates acceptance of any changes.
Contact Information
Portunex Global Ventures
28, 4TH STREET NAF UNITY ESTATE, KUJE, ABUJA, Nigeria
Phone: 08030175296
Email: poer@portunexglobal.com